Website Privacy Policy

This privacy policy sets out how Bexhill Waterfront Club uses and protects any information that you give Bexhill Waterfront Club when you use this website.

Bexhill Waterfront Club is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Bexhill Waterfront Club may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2018.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Google Analytics

Visitors to this website who have javascript enabled are tracked using Google Analytics. Google Analytics collects the following types of information from users:

Type of user (web browser) used, software manufacture and version number, keywords used to access the site, type of operating system, screen colours, javascript support, flash version, screen resolution, network location and IP address, location – country, city, state, region, county, or any other geographic data, hostname, bandwidth (internet connection speed), time of visit, pages visited, time spent on each page of the website, referring sites.

This data is used to optimise our website for our visitors, however we will on occasions, use this data for marketing purposes, i.e. this data could be used to tell potential advertisers how many visitors we get to the website, where our visitors come from, what landing page they arrive on etc.

This data DOES NOT include any personalised identification information such as; names, telephone numbers, email addresses, mailing addresses, social security numbers, bank account numbers, credit card information.

We then use the information to compile reports and to help us improve the site and target our marketing. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page. Google Analytics collects information anonymously and reports website trends without identifying individual visitors.

For more information on opting out of being tracked by Google Analytics across websites you use, visit this Google page: http://tools.google.com/dlpage/gaoptout. You can find out more about Google analytics and its policies at http://www.google.com/analytics/learn/privacy.html.

Cookies for Registration and Login

This website uses cookies for registration and login to authenticate you as a registered user, giving you access to your profile/account and certain areas of the website which you need to be registered to use. These are an essential part of the website’s normal functioning, and some parts of the website may not work if they are blocked.

For more details please feel free to contact us.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@bexhillwaterfront.club

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998.  If you would like a copy of the information held on you please write to:

The Waterfront Club
Bexhill-on-Sea
East Sussex
TN40 1BN

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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GDPR Compliant  Club Privacy Policy – 2018

THIS PRIVACY POLICY APPLIES TO MEMBERS, PROSPECTIVE MEMBERS AND GUESTS OF THE CLUB AT THE WATERFRONT.  IT EXPLAINS HOW WE PROCESS PERSONAL INFORMATION ABOUT YOU IN RELATION TO YOUR MEMBERSHIP AND/OR VISITS WITH US.

Introduction

The Club at the Waterfront (THE CLUB) provides membership services for our members and their guests / visitors.  This Privacy Policy applies to the provision of membership services only.

We maintain high standards of confidentiality regarding the personal information provided to us by our members and their guests.  This Privacy Policy has been prepared to inform you of our policies and practices concerning the collection, processing and security of your personal information, which we use in relation to our activities within THE CLUB.

Personal information

For this Privacy Policy, personal information means any information we may hold about you, which is recorded in any form. In order to process your membership information, we have a contractual obligation to process your personal information and this Privacy Policy explains why and how we collect, use and store your personal information.

What type of personal information do we use?

All personal information is held in strict confidence and not revealed to anyone outside THE CLUB, or associated businesses in the IWGroup. External to the Group of businesses, we will not share your data, unless it is necessary in relation to your association with THE CLUB or is otherwise expressly or implicitly authorised by you or required by applicable law.

In the course of our relationship with you, we will need to collect, process, and sometimes, disclose various types of personal information for various purposes associated with your membership contract.  The personal information we collect may vary between individuals and may include some or all of the following:

  • Your full name and home address;
  • Contact information, such as your home and mobile telephone numbers and e-mail addresses;
  • Whether you have accepted or unsubscribed from our mailing lists;
  • Any other personal information that you may voluntarily provide to us.

How do we use your personal information?

THE CLUB uses personal information for the purposes set out in this Privacy Policy. Under no circumstances will we sell any of your personal information to another organisation for them to promote their products or services to you.

We may use your personal information for the following purposes:

  • Membership services: to fulfil our obligations under the membership contract we have with you.
  • Any purpose which is required by applicable law; and
  • To carry out any other purpose which is disclosed to you and to which you consent.

You may ask for your details to be modified at any time.

We may also disclose personal information about you to other organisations that perform services for us. Only such personal information as is relevant will be provided to such organisations, providing they agree to provide appropriate protection for such information.

Use of your information outside the European Union

We may sometimes need to transfer your personal information to countries outside the EEA where the level of protection may not be as comprehensive as it is within the EEA.  Where appropriate, we have procedures in place to ensure that your personal information is adequately protected.

Accuracy and access

We will endeavour to ensure that any personal information provided by you and/or held by us is as accurate, current and complete as necessary for the purposes for which we use that information.

You have a right to request access to your personal information and to request a correction to it if you believe it is inaccurate. In the event that you believe that your personal information is not accurate or you require access to your personal information, you may make a request using the contact details below.

We will always endeavour to provide timely access to your personal information. However, we may verify your identity to our satisfaction prior to doing so. Further, there may be circumstances where access cannot be granted. For example, where access would lead to the disclosure of personal information of another individual and that individual refuses to provide consent to the disclosure, or information subject to privilege or other legal restrictions. In such cases you will be notified of the reason why it is not possible to grant access to your personal information.

Limiting collection, use, disclosure and retention of personal information

THE CLUB may collect and store your personal information in many forms (hard/soft copy, electronically, facsimile, telephone conversations/recordings, etc.), but will only do so by lawful means and only for necessary purposes that have been disclosed to you.

Personal information collected in any form will only be retained so long as it is required: a) for the purpose for which it was collected; b) to be retained by law; or c) to address any issues that may arise at a later date. When your personal information is no longer required for these identified purposes, we use secure procedures to destroy, delete or erase the personal information.

Consent

By providing your personal information to THE CLUB, you agree that we may collect, use and disclose your personal information in accordance with the terms of this Privacy Policy, as updated from time to time. If you do not agree with these terms, you are requested not to provide any personal information to us, other than that which is necessary in relation to your membership contract with THE CLUB.

Please note that there are circumstances where the use and/or disclosure of personal information may be justified or permitted or where THE CLUB may or must disclose information without consent, in accordance with the applicable law. Where obliged or permitted to disclose information without consent, THE CLUB will not disclose more information than is required for the purpose that obligates or permits us to disclose such information.

You have the right to revoke your consent to the collection, use and disclosure of your personal information at any time. We will discuss with you the reason we need your personal information and why the revocation of your consent affects our ability to continue with certain aspects of your membership contract with THE CLUB.

Storage and security

THE CLUB has taken steps to maintain physical, procedural and technical security for personal information.  We will take appropriate technical and organisation measures to keep your information confidential and secure in accordance with our internal procedures for covering the storage, access and disclosure of information.  Information may be kept on our information technology systems and/or in paper files.

  • Network & Backup Data Encryption: THE CLUBs IT infrastructure uses 256-bit SSL encryption and 2048-bit RSA Keys to secure and protect sensitive electronic data that resides on our computer systems. The backup systems in place encrypt all data that is stored in backup repositories.
  • Network Security: THE CLUB’s internal network infrastructure is protected and monitored using industry standard network and firewall hardware. All network activity is monitored and logged using various networking monitoring tools and standards and stored for a set period of time for analytical and IDS (Intrusion Detection System) purposes.
  • Anti Virus & Anti Malware Protection: THE CLUB uses various Anti-virus and Anti-malware software-based applications which are installed on critical, access and mobile systems and devices to help prevent and mitigate against attack, data theft and data loss.These software-based detection and prevention applications have their detection signature databases updated daily, real time detection turned on and daily full scans enabled and active.

Our website and social media

This Privacy Policy includes activity in relation to our website (http://www.bexhillwaterfront.club/) We cannot control the use of your personal information by external websites or social media to which you subscribe or choose to access.

No personally identifiable information will be used on our website.

You are not required to use social media to inform the public that have a membership with THE CLUB, but you may do so, providing the information you use is accurate and is not derogatory or defamatory. Use of your personal information and contact details on social media or external websites is entirely at your discretion and THE CLUB cannot be responsible for the actions of any third party organisations.

Accountability

THE CLUB takes the protection of personal information seriously. We require all of our employees, contractors and agents who provide services in connection with our business to comply with these obligations.

In accordance with the Data Protection Act 1998, THE CLUB is registered as a ‘Data Controller’ on the public Register of Data Controllers as maintained by the Information Commissioner.  Our Data Protection Officer (DPO) is Mr. Simon Richardson (simon@iwgroup.email) (Facilities Director) who is responsible for maintaining policies, procedures & compliance protocols. Mr. Michael Dobbs and Mrs. Kirsty Dobbs (Kirsty@bexhillwaterfront.club) (Joint Managers) and personnel within their direct control for its operational implementation and effectiveness.

Effective date of this Privacy Policy

This Privacy Policy is in effect as of May 2018 and was last updated on 23rd May 2018.  In the event of any further updates, an appropriate notice will be issued to you.

Contact us

Should you have any questions, complaints or concerns regarding this Privacy Policy or the personal information we hold about you, you can contact us as follows:

By post:        Mr. Simon Richardson

                        The Club at The Waterfront

                        2 Marina Court Avenue

                        TN40 1BN, Bexhill-on-Sea

                        East Sussex

By e-mail:      simon@iwgroup.email

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